Returns & Exchanges

Due to the perishable nature of our artisanal breads and pastas, we do not accept physical returns, but we are committed to ensuring you are 100% satisfied with your Wildgrain experience. If your order arrives damaged or fails to meet our quality standards, please reach out to our team for a replacement or a full refund.

Return Process

• 1.
  Inspect Your Box

  Upon delivery, please immediately check your sourdough loaves, fresh pastas, and pastries to ensure they arrived frozen and in good condition.

• 2.
  Contact Support

  If there is an issue with your order, email our member support team within 7 days of delivery with your order number and any relevant photos.

• 3.
  Resolution Review

  Our team will review your request and work with you to provide a credit to your account, a replacement shipment, or a refund to your original payment method.

• 4.
  Pay It Forward

  Since we cannot accept physical returns of food items, if you received the wrong product but it is still safe to eat, we encourage you to share it with a friend or neighbor.